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Terms and Conditions

Home/Terms and Conditions

Last Updated: 4th August 2026

1. INTRODUCTION

These Terms and Conditions apply to the use of our website, in store purchases and services provided by Elite 4 Collectables Limited, located at 13 Angel Pavement, Royston, SG8 9AS, United Kingdom.

You can contact us

By email: elite4collectables@hotmail.com
By post: 13 Angel Pavement, Royston, SG8 9AS
By phone: 07765 613191

By purchasing products or using our services, you agree to these Terms.

2. DEFINITIONS

“We”, “Us”, “Our” = Elite 4 Collectables Limited

“You”, “Customer” = Person using our services or buying products

“Services” = Grading Drop Off, Card Cleaning, Slab Cracking, Sell Your Bulk, Buy & Trade

“Goods” = Products sold online or in store

“Business Days” = The Shop’s standard operating hours

3. RETURNS

Under the Consumer Contracts Regulations 2013, online customers have the right to cancel orders within 14 days of receiving goods.

Please read our Returns Policy for more information regarding returns and cancellations.

4. IN STORE SERVICE TERMS

4.1 GRADING DROP OFF SERVICE

We act only as a submission drop off point on behalf of The Sub Center. We are not responsible for:

  • Grading outcomes
  • Turnaround times are estimates, not guarantees
  • Damage during transit to grading companies
  • Loss or delays caused by grading companies
  • Declared values provided by customers

Lost or damaged items are covered by Elite 4 Collectables Limited insurance policy only until they are hand delivered to The Sub Center. Once The Sub Center have your items, the cards will then be covered under their insurance policy as per their Terms of Service, available on their website.

Customers must read and sign the Terms & Conditions on The Sub Center’s website when placing their order.

4.2 CARD CLEANING SERVICE

By submitting cards for cleaning:

  • You acknowledge there is risk of damage
  • Cleaning does not guarantee a higher grade
  • We are not liable for grade changes
  • Maximum liability is limited to the raw market value of the card before cleaning

4.3 SLAB CRACKING SERVICE

By requesting slab cracking:

  • You accept full risk of damage
  • We are not liable for any damage during the cracking process
  • This service is done entirely at the customer’s risk

4.4 SELL YOUR BULK

  • Bulk is purchased based on our current bulk rates
  • Bulk is processed within 5 business days
  • Once bulk is accepted by the customer, the transaction is final and non-reversible
  • Payment will be via Bank Transfer or Store Credit at the Customer’s request
  • The Customer must have a UK bank account for us to send to. We do not send payments via PayPal
  • It is the responsibility of the Customer to provide accurate and up to date contact details
  • Where the Customer chooses to receive payment in Store Credit, such credit must be redeemed within 60 days from the date of notification.
  • Any Store Credit not redeemed within this period will automatically expire and cannot be reinstated, exchanged, or redeemed for cash or any other form of payment.
  • It is the Customer’s responsibility to ensure that Store Credit is used within the validity period.

The Customer must provide bulk cards in a container that they are willing to forfeit, as containers will not be returned.

VALUATION & NON RESPONSE PROCEDURE

  • Upon completion of processing, the Customer will be notified by WhatsApp or SMS of the bulk evaluation via the contact details provided and asked to accept or reject the offer

If no response is received:

  • A reminder will be issued after 7 days from the initial notification
  • A further reminder will be issued after 14 days from the initial notification
  • If the Customer does not respond within 14 days, a final notice will be issued requesting that the Customer arranges collection of the bulk within 14 business days
  • If the Customer fails to respond or collect the bulk within this period, the goods will be treated as uncollected, and we will act in accordance with the Torts (Interference with Goods) Act 1977
  • This may include the right to sell or otherwise dispose of the goods, and to recover any reasonable costs incurred (10% processing fee if already unsorted)

REJECTED BULK & UNCOLLECTED GOODS

  • We may reject your bulk if the condition of the cards are not to our Company Standard
  • The Customer has the right to reject their bulk evaluation, but will be subject to pay 10% of the final total on collection (Unless already pre-sorted by the customer)
  • Rejected bulk cards must be collected by the Customer within 14 business days from the date of notification

If the bulk is not collected within this period:

  • We will issue a further written notice requesting collection
  • If the Customer fails to collect the goods within a reasonable period after such notice, we reserve the right to treat the goods as uncollected under the Torts (Interference with Goods) Act 1977.
  • This may include the right to sell or otherwise dispose of the goods, and to recover any reasonable costs incurred (10% processing fee if already unsorted)
  • The Company shall not be liable for any loss where the Customer fails to provide accurate contact details or fails to respond to collection notices. In such cases, the customer forfeits any claim to payment for these cards
  • Where goods are treated as uncollected and subsequently sold or disposed of in accordance with applicable law, the Customer forfeits any claim to payment

4.5 SELL AND TRADE COLLECTIONS

  • All offers are made at our discretion
    • Prices may vary based on condition and market value
    • Once a trade or sale is agreed and completed, it is final
    • Cash offers are subject to cash flow on the day and may be sent via Bank Transfer instead

5. PRICING & PAYMENTS

  • All prices are in GBP (£)
    • We reserve the right to change prices at any time
    • Orders are only confirmed once payment is received

6. DEPOSIT POLICY

We may, at our sole discretion, offer customers the option to reserve selected items valued at £500 or more by paying a non-refundable deposit.

Where a deposit is accepted:

  • A non-refundable deposit of 25% of the purchase price is required to secure the item
  • Deposits can only be paid by SumUp or Bank Transfer
  • At the time of placing the deposit, the customer must complete and sign the deposit form, providing their full name, telephone number and any other requested contact details
  • The remaining 75% balance must be paid in full within 30 calendar days from the date the deposit is paid, unless otherwise agreed by us in writing
  • We will send one courtesy reminder approximately 7 days before the balance is due. This reminder is not guaranteed and customers remain responsible for paying the balance on time
  • It is the customer’s responsibility to provide accurate and up to date contact details. We cannot be held responsible if reminders are not received due to incorrect or outdated information
  • The agreed purchase price for the reserved item is fixed at the time the deposit is taken and will not be subject to further negotiation during the deposit period
  • If the outstanding balance is not paid by the agreed due date, the deposit will be forfeited, the deposit agreement will automatically end, and the item will be returned to stock for sale. No refund of the deposit will be given
  • We are not obliged to extend the payment period or continue to reserve the item once the payment deadline has passed
  • Ownership of the item does not transfer to the customer until the full purchase price has been received and cleared
  • The item will be reserved for the customer only for the agreed deposit period. We will take reasonable care of the item while it is held
  • Deposits cannot be transferred to another item or another person unless agreed by us in writing
  • Any variation to these terms must be agreed by us in writing before it takes effect

By paying a deposit, customers agree to these terms.


7. LIABILITY

To the maximum extent permitted by UK law:

  • We are not liable for loss of profits, loss of value, or market fluctuations
  • Our maximum liability is limited to the amount paid for the service or product
  • Nothing excludes liability for death or personal injury caused by negligence

8. SHIPPING

  • We are not responsible for courier delays
    • Risk passes to the customer once items are shipped
    • Customers must ensure shipping addresses are correct
    • We are not liable for Custom charges and Taxes if shipped abroad

9. PRIVACY

We handle customer data in accordance with the UK GDPR and Data Protection Act 2018.

CCTV operates on these premises for the purposes of safety and crime prevention,

Please see our Privacy Policy for full details on how your data is used.

10. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

11. CHANGES TO TERMS

We reserve the right to update these Terms at any time.

The latest version will always be available on our website.